When it comes to offering a memorable and seamless photography experience, client preparation is key. Over the years, I’ve honed in on three essential tools that I send to every client before their session. These not only help me understand their unique vision but also ensure that we’re all set for a smooth and enjoyable experience. Today, I’m sharing these with you, fellow photographers, to help you elevate your client interactions and deliver sessions that leave your clients raving about you.
1. The Questionnaire: Getting to Know Your Client’s Vision
The first tool in my client preparation process is a detailed questionnaire. This isn’t just about collecting the basic information—it’s about understanding what makes your client tick. What moments do they want to freeze in time? Do they envision cozy, intimate shots in my Cedarburg studio, or do they dream of capturing their family’s energy in an outdoor setting? By asking the right questions, you can get a clear sense of their style preferences, any specific must-have shots, and the overall mood they’re hoping to achieve.
For me, this questionnaire is crucial. It helps me tailor each session to the client’s personality and desires, ensuring that the final images reflect their unique story. When you know what your clients are looking for, you can exceed their expectations every time.
I personally use Honeybook for all of my CRM needs. Honeybook allows me to create and send questionnaires and style guides, track their progress and keep their session organized. If you want 25% off Honeybook- Click HERE.
2. The Style and Session Guide: Preparing the Stage for Success
Once the questionnaire is completed, I send over a comprehensive guide that walks clients through what to expect before, during and after our session. This client preparation guide is packed with tips on how to dress, what to bring, and how the session will go. It’s designed to put them at ease and get them excited about the upcoming experience.
By providing style tips, you’re helping your clients prepare and feel confident they will look their best, which naturally leads to better photos. Plus, outlining the session process beforehand helps remove any anxiety they might have, allowing them to be fully present and relaxed when the camera starts clicking. Trust me, a well-prepared client makes all the difference in the quality of your shoot.
If you’re looking for help with Client Guides- visit my shop! I sell 6 different genres of guides and I’d love to help you streamline your experience! They also feature what’s talked about in the next header- Day of Reminders!
3. Day-of Reminders: Last-Minute Tips for a Smooth Photography Session
Finally, I send a quick list of day-of reminders to ensure everything goes off without a hitch. These are the little things that can make a big impact—like ensuring outfits are wrinkle-free, bringing along favorite snacks or toys for the kids, or taking a moment to relax before the session begins.
These reminders are especially helpful for families with young children or those who might be a bit nervous. They’re simple yet effective in keeping things on track, helping everyone feel ready and excited for the session.
By sending these reminders, you’re showing your clients that you care about every detail of their experience. It’s a small touch, but it leaves a lasting impression, reinforcing that you’re not just taking pictures—you’re creating memories.
These three tools—the questionnaire, the style and session guide, and the day-of reminders—are my secret weapons for delivering an exceptional client experience. They help me understand my clients, set the stage for a successful shoot, and ensure that everything runs smoothly on the day of the session. I encourage you to incorporate these into your workflow and see how they can transform your client interactions, leading to happier clients and better photos every time.
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Tara Fay is a newborn, maternity and family photographer with a full service studio in Cedarburg, WI. She’s been in business for 4 years, and specializes in bold, colorful imagery and a seamless client experience.